Technology + Business + Customer Relationship
For 20 years, we have been providing the tools to digitalise all your after-sales processes worldwide. We capitalise on our experience and technological expertise to help manufacturers improve their after-sales service management.
Comprehensive support
Advice
Understanding your needs and analysing how best to approach your after-sales service
Connection
Smooth integration of our tools into your IT ecosystem
Roll-out
Implementation and roll-out with personalised follow-up and dedicated multilingual support
Leading in the after-sales service management for 20 years
Agora, the public space of ancient Greece, has become the digital space that brings together all the players in the after-sales service. Our mission is to
- Connect and improve the after-sales service chain by adapting to the needs of each player, from large groups to small businesses
- Understand the business challenges and improve operations through technology and consulting support
With its AgoraLabs R&D centre, Agoragroup is constantly innovating and renewing itself. All of its solutions are developed to meet specific business needs and to encourage repairing, recycling and generally a more responsible consumption.
10000
Agora Group's client companies
125
brands in 70 countries
+2000000
appliances repaired under warranty
3000000
referenced devices
Agoraplus
A complete solution that creates workflows between manufacturers, distributors, wholesalers and repairers to facilitate and accelerate repairing.
Agoserve
Our ERP allows repairers to manage their entire business in the cloud with privileged access to Agoraplus.
GCplus
Our CRM connects consumers, retailers and manufacturers by registering millions of device sales in compliance with the GDPR.
Annuaire
A directory that gives the consumer access to professional repairers with a geolocation system.
Reasonable but not evident: the cost of repairs in europe
Introduction As I mentioned in my previous article, the European Directive on the right to repair obligates manufacturers to repair products even after the warranty period. However the specifics of this obligation remain unclear, which is common for a European directive that needs to be further clarified by the legislation of the member states. The directive notably states that the repair must…
Explore our Business Cases
Discover our business cases, our greatest successes and how we have been able to meet the challenges of our clients’ digital transformation projects for 20 years.
Our customers
They have trusted us for 20 years to manage their after-sales service
